Question 1

What services does Mysti's Adult & Family Services provide?

Accepted Answer

Mysti's provides housing navigation, case management, Enhanced Care Management (ECM), Medi-Cal enrollment assistance, Community Supports through CalAIM, free phones and tablets through the Lifeline program, and social services support for adults and families in California.

Question 2

What counties does Mysti's serve in California?

Accepted Answer

Mysti's currently serves six California counties: Los Angeles County, Monterey County, Santa Cruz County, Contra Costa County, Riverside County, and Merced County. Our mobile teams meet clients at shelters, hospitals, motels, and community sites.

Question 3

What is CalAIM and how does it help me?

Accepted Answer

CalAIM (California Advancing and Innovating Medi-Cal) is a statewide initiative that expands Medi-Cal to cover services like housing navigation, Enhanced Care Management, medically supportive food, and housing deposits. If you have Medi-Cal, you may qualify for these additional supports through Mysti's.

Question 4

How do I contact Mysti's for help?

Accepted Answer

Call us toll-free at 833-312-7466, email help@mystis.org, or visit mystis.org to use our live chat. You can also walk into any of our offices: Canyon Country (18333 Dolan Way, Suite 211), Monterey (288 Pearl St), Santa Cruz (325 Soquel Ave), or Concord (1320 Willow Pass Rd, Suite 600).

Question 5

Do I need Medi-Cal to get help from Mysti's?

Accepted Answer

No. While many of our services are funded through Medi-Cal and CalAIM, we help all clients regardless of insurance status. Our case managers can also help you enroll in Medi-Cal if you qualify.

Question 6

What is Enhanced Care Management (ECM)?

Accepted Answer

ECM is a CalAIM service that provides a dedicated care manager who coordinates all of your needs — housing, health care, mental health, substance use treatment, benefits, and more. It's available to Medi-Cal members who have complex needs like homelessness, chronic illness, or recent incarceration.

Mga Miyembro ng Koponan

CEO at Pamumuno

Giovanne Schachere

Asim Rashid

Seguridad at Pagsunod

Devashish Sonowane

Pamamahala ng Kaso

Jacob Aprahamian

Janeth Aguado

Adam Aguirre

Pangangalaga sa Pagpapagaling

Brittney Verduzco

Dalia Alfaro

Kagawaran ng Pagsingil

Asim Rashid

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