What services does Mysti's Adult & Family Services provide?

Mysti's provides housing navigation, case management, Enhanced Care Management (ECM), Medi-Cal enrollment assistance, Community Supports through CalAIM, free phones and tablets through the Lifeline program, and social services support for adults and families in California.

What counties does Mysti's serve in California?

Mysti's currently serves six California counties: Los Angeles County, Monterey County, Santa Cruz County, Contra Costa County, Riverside County, and Merced County. Our mobile teams meet clients at shelters, hospitals, motels, and community sites.

What is CalAIM and how does it help me?

CalAIM (California Advancing and Innovating Medi-Cal) is a statewide initiative that expands Medi-Cal to cover services like housing navigation, Enhanced Care Management, medically supportive food, and housing deposits. If you have Medi-Cal, you may qualify for these additional supports through Mysti's.

How do I contact Mysti's for help?

Call us toll-free at 833-312-7466, email help@mystis.org, or visit mystis.org to use our live chat. You can also walk into any of our offices: Canyon Country (18333 Dolan Way, Suite 211), Monterey (288 Pearl St), Santa Cruz (325 Soquel Ave), or Concord (1320 Willow Pass Rd, Suite 600).

Do I need Medi-Cal to get help from Mysti's?

No. While many of our services are funded through Medi-Cal and CalAIM, we help all clients regardless of insurance status. Our case managers can also help you enroll in Medi-Cal if you qualify.

What is Enhanced Care Management (ECM)?

ECM is a CalAIM service that provides a dedicated care manager who coordinates all of your needs — housing, health care, mental health, substance use treatment, benefits, and more. It's available to Medi-Cal members who have complex needs like homelessness, chronic illness, or recent incarceration.

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5 Steps to Finding Stable Housing in California

Finding stable housing in California can feel impossible — but it's not. Whether you're experiencing homelessness, living in a shelter, or at risk of losing your current home, there are programs and resources available to help. Here are five practical steps to get started.

Step 1: Get Connected to a Housing Navigator

Housing navigators are trained professionals who know the local housing landscape — what's available, what the waitlists look like, and how to get your application to the top of the pile. At Mysti's, our housing navigators work directly with you to find options that match your needs and your timeline. Call us at 833-312-7466 to get connected.

Step 2: Make Sure Your Medi-Cal Is Active

Many housing programs require active Medi-Cal enrollment. If your Medi-Cal has lapsed or you've never enrolled, that's OK — we can help you apply or reactivate it. Medi-Cal is free for qualifying Californians, and it opens the door to both healthcare AND housing assistance through CalAIM Community Supports.

Step 3: Gather Your Documents

Most housing applications require identification. Start gathering: a government-issued ID or driver's license, your Social Security card, proof of income (if any), and any medical records or letters from providers. Don't have these? Your case manager can help you obtain replacements.

Step 4: Apply to Multiple Programs

Don't put all your eggs in one basket. Apply to Section 8 (Housing Choice Vouchers), rapid rehousing programs, transitional housing, and permanent supportive housing. Each has different eligibility requirements and wait times. Your housing navigator will help you figure out which ones to apply for.

Step 5: Stay Connected and Follow Up

Housing waitlists can be long, but staying in contact with your navigator and checking on your applications regularly makes a real difference. Programs sometimes have sudden openings, and the people who respond fastest get placed first. Keep your phone charged, check in regularly, and don't give up. If you need help with any of these steps, Mysti's Adult & Family Services is here. We serve 6 California counties and we meet you where you are. Visit mystis.org or call 833-312-7466.