What services does Mysti's Adult & Family Services provide?

Mysti's provides housing navigation, case management, Enhanced Care Management (ECM), Medi-Cal enrollment assistance, Community Supports through CalAIM, free phones and tablets through the Lifeline program, and social services support for adults and families in California.

What counties does Mysti's serve in California?

Mysti's currently serves six California counties: Los Angeles County, Monterey County, Santa Cruz County, Contra Costa County, Riverside County, and Merced County. Our mobile teams meet clients at shelters, hospitals, motels, and community sites.

What is CalAIM and how does it help me?

CalAIM (California Advancing and Innovating Medi-Cal) is a statewide initiative that expands Medi-Cal to cover services like housing navigation, Enhanced Care Management, medically supportive food, and housing deposits. If you have Medi-Cal, you may qualify for these additional supports through Mysti's.

How do I contact Mysti's for help?

Call us toll-free at 833-312-7466, email help@mystis.org, or visit mystis.org to use our live chat. You can also walk into any of our offices: Canyon Country (18333 Dolan Way, Suite 211), Monterey (288 Pearl St), Santa Cruz (325 Soquel Ave), or Concord (1320 Willow Pass Rd, Suite 600).

Do I need Medi-Cal to get help from Mysti's?

No. While many of our services are funded through Medi-Cal and CalAIM, we help all clients regardless of insurance status. Our case managers can also help you enroll in Medi-Cal if you qualify.

What is Enhanced Care Management (ECM)?

ECM is a CalAIM service that provides a dedicated care manager who coordinates all of your needs — housing, health care, mental health, substance use treatment, benefits, and more. It's available to Medi-Cal members who have complex needs like homelessness, chronic illness, or recent incarceration.

Resources for Medi-Cal Recipients Needing Housing Assistance and Support

Mystis Adult and Family SVCS
16 hours ago
2 min read

Finding and keeping stable housing can be a challenge, especially when finances are tight or unexpected events occur. If you have Medi-Cal, you may qualify for several types of housing assistance designed to help with security deposits, moving costs, housing searches, and support after hospital stays. This guide walks you through the steps to access these valuable resources through your Medi-Cal health plan.

Eye-level view of a modest apartment building entrance with a clear pathway — Housing assistance options available through Medi-Cal health plans

HOUSING HELP QUICK GUIDE

If You Need Help With...	Who To Contact	What To Ask For	Website
Emergency Shelter	Coordinated Entry (CES)	Shelter Assessment	https://bcsh.ca.gov/calich/documents/coc_poc.pdf
Homeless Prevention	Coordinated Entry (CES)	Homeless Prevention Programs	https://bcsh.ca.gov/calich/documents/coc_poc.pdf
Rental Assistance	Coordinated Entry (CES) and Your Medi-Cal Health Plan	Rental Assistance Programs and Transitional Rent	https://bcsh.ca.gov/calich/documents/coc_poc.pdf
Security Deposit Help	Medi-Cal Health Plan	Housing Deposits	https://www.dhcs.ca.gov/calaim-transforming-medi-cal/enhanced-care-management-and-community-supports/community-supports-search-tool/
Moving Assistance	Medi-Cal Health Plan	Housing Deposits and Housing Navigation	https://www.dhcs.ca.gov/calaim-transforming-medi-cal/enhanced-care-management-and-community-supports/community-supports-search-tool/
Finding Housing	Medi-Cal Health Plan	Housing Navigation Services	https://www.dhcs.ca.gov/calaim-transforming-medi-cal/enhanced-care-management-and-community-supports/community-supports-search-tool/
Keeping Your Housing	Medi-Cal Health Plan	Housing Tenancy & Sustaining Services	https://www.dhcs.ca.gov/calaim-transforming-medi-cal/enhanced-care-management-and-community-supports/community-supports-search-tool/
Case Management	Medi-Cal Health Plan	Enhanced Care Management (ECM)	https://www.dhcs.ca.gov/CalAIM/ECM
Food, Utility, Transportation, Clothing, and Other Local Help	FindHelp	Search Local Resources by ZIP Code	https://www.findhelp.org
Local Community Resources	211	Community Resources and Referrals	https://www.211.org
Food Stamps (CalFresh)	BenefitsCal	Apply for Benefits	https://benefitscal.com
Cash Aid	BenefitsCal	Apply for Benefits	https://benefitscal.com
Medi-Cal	BenefitsCal	Apply for Medi-Cal	https://benefitscal.com
Affordable Housing Listings	AffordableHousing.com	Search for Housing	https://www.affordablehousing.com

START WITH THESE 3 STEPS

STEP 1

Call your local Coordinated Entry System (CES)

https://bcsh.ca.gov/calich/documents/coc_poc.pdf

Ask:

"I need help with housing, rental assistance, shelter, or homelessness prevention. How do I complete a Coordinated Entry assessment?"

STEP 2

Call your Medi-Cal Health Plan

Ask:

"I need housing assistance and would like to be screened for all available Community Supports and ECM services."

STEP 3

Search for Additional Resources

FindHelp:https://www.findhelp.org

211:https://www.211.org

Both websites can help you find:

• Rental Assistance

• Utility Assistance

• Food Programs

• Transportation Assistance

• Clothing Programs

• Employment Services

• Child Care Resources

• Local Nonprofits

• Emergency Financial Assistance

WHAT TO SAY WHEN YOU CALL

"Hello, I need help with housing. I would like to be screened for rental assistance, housing deposits, housing navigation, homelessness prevention, shelter, and any other housing programs that may be available."