What services does Mysti's Adult & Family Services provide?

Mysti's provides housing navigation, case management, Enhanced Care Management (ECM), Medi-Cal enrollment assistance, Community Supports through CalAIM, free phones and tablets through the Lifeline program, and social services support for adults and families in California.

What counties does Mysti's serve in California?

Mysti's currently serves six California counties: Los Angeles County, Monterey County, Santa Cruz County, Contra Costa County, Riverside County, and Merced County. Our mobile teams meet clients at shelters, hospitals, motels, and community sites.

What is CalAIM and how does it help me?

CalAIM (California Advancing and Innovating Medi-Cal) is a statewide initiative that expands Medi-Cal to cover services like housing navigation, Enhanced Care Management, medically supportive food, and housing deposits. If you have Medi-Cal, you may qualify for these additional supports through Mysti's.

How do I contact Mysti's for help?

Call us toll-free at 833-312-7466, email help@mystis.org, or visit mystis.org to use our live chat. You can also walk into any of our offices: Canyon Country (18333 Dolan Way, Suite 211), Monterey (288 Pearl St), Santa Cruz (325 Soquel Ave), or Concord (1320 Willow Pass Rd, Suite 600).

Do I need Medi-Cal to get help from Mysti's?

No. While many of our services are funded through Medi-Cal and CalAIM, we help all clients regardless of insurance status. Our case managers can also help you enroll in Medi-Cal if you qualify.

What is Enhanced Care Management (ECM)?

ECM is a CalAIM service that provides a dedicated care manager who coordinates all of your needs — housing, health care, mental health, substance use treatment, benefits, and more. It's available to Medi-Cal members who have complex needs like homelessness, chronic illness, or recent incarceration.

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Community Supports in Merced County | Medi-Cal CalAIM Services

How to Get Help in Merced County

Mysti's Adult and Family Services helps people in all 58 California counties. In Merced County, Mysti's provides Enhanced Care Management (ECM) and Community Supports. If you need help with housing, health care, or other support, we can help you get started.

What Are Community Supports?

Community Supports are services you can get through Medi-Cal. They can help you with things like:

Housing navigation — help finding a place to live
Housing deposits — help paying for move-in costs
Housing tenancy and sustaining services — help keeping your home
Recuperative care / medical respite — a safe place to rest after hospital
Short-term post-hospitalization housing
Personal care and homemaker services, where available
Community transition services, where available
Free phones and tablets through the Lifeline program

Medi-Cal Health Plans in Merced County

Here are the Medi-Cal managed care plans in Merced County. You can call your health plan directly and ask about Community Supports. You do not have to wait for Mysti's.

Central California Alliance for Health: 1-800-700-3874

Kaiser Permanente: 1-800-464-4000

How Mysti's Can Help

Mysti's can help you understand your options, request referrals, and connect with services that may support your housing, health, and stability.

Even if you are waiting for someone from Mysti's to contact you, you should also call your Medi-Cal managed care plan and ask about Community Supports.

Community Supports may be available if you qualify and are enrolled with a participating Medi-Cal managed care plan.