What services does Mysti's Adult & Family Services provide?

Mysti's provides housing navigation, case management, Enhanced Care Management (ECM), Medi-Cal enrollment assistance, Community Supports through CalAIM, free phones and tablets through the Lifeline program, and social services support for adults and families in California.

What counties does Mysti's serve in California?

Mysti's currently serves six California counties: Los Angeles County, Monterey County, Santa Cruz County, Contra Costa County, Riverside County, and Merced County. Our mobile teams meet clients at shelters, hospitals, motels, and community sites.

What is CalAIM and how does it help me?

CalAIM (California Advancing and Innovating Medi-Cal) is a statewide initiative that expands Medi-Cal to cover services like housing navigation, Enhanced Care Management, medically supportive food, and housing deposits. If you have Medi-Cal, you may qualify for these additional supports through Mysti's.

How do I contact Mysti's for help?

Call us toll-free at 833-312-7466, email help@mystis.org, or visit mystis.org to use our live chat. You can also walk into any of our offices: Canyon Country (18333 Dolan Way, Suite 211), Monterey (288 Pearl St), Santa Cruz (325 Soquel Ave), or Concord (1320 Willow Pass Rd, Suite 600).

Do I need Medi-Cal to get help from Mysti's?

No. While many of our services are funded through Medi-Cal and CalAIM, we help all clients regardless of insurance status. Our case managers can also help you enroll in Medi-Cal if you qualify.

What is Enhanced Care Management (ECM)?

ECM is a CalAIM service that provides a dedicated care manager who coordinates all of your needs — housing, health care, mental health, substance use treatment, benefits, and more. It's available to Medi-Cal members who have complex needs like homelessness, chronic illness, or recent incarceration.

Need Help? Here's Exactly How Mysti's Adult & Family Services Can Support You

When life gets hard — when you're facing eviction, sleeping in your car, leaving a hospital with nowhere to go, or just trying to figure out what help exists — the last thing you need is a confusing website that doesn't answer your questions. So let's keep it simple.

What We Do

Mysti's Adult & Family Services is a community-based social services organization serving six California counties. We specialize in:

Housing Navigation — We help you find housing, apply for programs, work with landlords, and get move-in assistance.
Case Management — A dedicated case manager works with you to create a plan, connect you to services, and follow up until you're stable.
Enhanced Care Management (ECM) — Through CalAIM, we coordinate your health care, mental health, housing, and social needs.
Medi-Cal Enrollment — We help you apply for Medi-Cal and connect to covered services.
Community Supports — Practical assistance including housing deposits, medically supportive food, and benefit coordination.
Free Phones & Tablets — Through the Lifeline program, eligible clients can receive a free phone or tablet to stay connected.

Where We Serve

We currently operate in six California counties:

Los Angeles County (including Santa Clarita, San Fernando Valley, Antelope Valley)
Monterey County
Santa Cruz County
Contra Costa County
Riverside County
Merced County

Our teams are mobile — we come to you at shelters, hospitals, motels, encampments, and community sites. You don't need an office appointment to get help.

Who We Help

We serve adults and families who are:

Experiencing homelessness or at risk of losing housing
Transitioning out of hospitals, jails, or institutions
Living with chronic health conditions and need care coordination
Uninsured or need help accessing Medi-Cal
Looking for housing programs, rental assistance, or supportive services
Families needing case management and community resources

How to Reach Us

Getting help from Mysti's is free and confidential. Here's how to connect:

Call: 833-312-7466 (toll-free)
Email: help@mystis.org
Visit: mystis.org — use the live chat feature
Walk in: 18333 Dolan Way, Suite 211, Canyon Country, CA 91387
Walk in: 288 Pearl St, Monterey, CA 93940
Walk in: 325 Soquel Ave, Santa Cruz, CA
Walk in: 1320 Willow Pass Rd, Suite 600, Concord, CA 94520

What Happens When You Reach Out

When you contact us, here's what to expect:

A brief intake conversation — we'll ask about your situation, location, housing status, and what help you need.
We'll check your eligibility for CalAIM, Medi-Cal, and other programs.
You'll be assigned a case manager who creates a personalized plan with you.
Your case manager stays with you, following up regularly until you're stable and connected to everything you need.

No judgment. No runaround. Just real people doing real work to help you get back on your feet.

Call 833-312-7466 today — or chat with us right now at mystis.org. We're here for you.