+1 (833) 312-7466
+1 (833) 312-7466
📄 Returns & Refunds Policy
Effective Date: June 29, 2025
At Mystis Wireless, we want you to be satisfied with your purchase. Please review our return and refund guidelines below:
1. Return Eligibility
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Returns are accepted within 7 days of delivery.
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Products must be unused, in original packaging, with all accessories and manuals included.
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A return request must be submitted via our Contact Page before shipping the item back.
2. Non-Returnable Items
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Opened SIM cards or activated service plans
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Add-ons like Mexico Roaming or Extra Lines once used
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Devices with physical or water damage
3. Refund Process
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Approved returns will be refunded to the original payment method within 7–10 business days after inspection.
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Shipping charges are non-refundable.
4. Return Shipping
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Customers are responsible for return shipping unless the item was received damaged or incorrect.
5. Exchanges
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Exchanges are only offered for defective or incorrect items. Contact us immediately upon receipt.
Authorized Retailer Notice
QUICK LINKS
CONTACT INFO
Mystis Wireless is a California-based retailer offering Ultra Mobile devices and plans. All orders ship from California. Mystis is not affiliated with Ultra Mobile or T-Mobile but is an authorized reseller.
18333 Dolan Way Unit 211 Canyon Country CA 91387
Ave Stanford Valencia , CA
288 Pearl ST Monterey, CA
325 Soquel Ave Santa Cruz CA
1320 Willow Pass Road, Suite 600, Concord, California, 94520 Contra Costa County