What services does Mysti's Adult & Family Services provide?

Mysti's provides housing navigation, case management, Enhanced Care Management (ECM), Medi-Cal enrollment assistance, Community Supports through CalAIM, free phones and tablets through the Lifeline program, and social services support for adults and families in California.

What counties does Mysti's serve in California?

Mysti's currently serves six California counties: Los Angeles County, Monterey County, Santa Cruz County, Contra Costa County, Riverside County, and Merced County. Our mobile teams meet clients at shelters, hospitals, motels, and community sites.

What is CalAIM and how does it help me?

CalAIM (California Advancing and Innovating Medi-Cal) is a statewide initiative that expands Medi-Cal to cover services like housing navigation, Enhanced Care Management, medically supportive food, and housing deposits. If you have Medi-Cal, you may qualify for these additional supports through Mysti's.

How do I contact Mysti's for help?

Call us toll-free at 833-312-7466, email help@mystis.org, or visit mystis.org to use our live chat. You can also walk into any of our offices: Canyon Country (18333 Dolan Way, Suite 211), Monterey (288 Pearl St), Santa Cruz (325 Soquel Ave), or Concord (1320 Willow Pass Rd, Suite 600).

Do I need Medi-Cal to get help from Mysti's?

No. While many of our services are funded through Medi-Cal and CalAIM, we help all clients regardless of insurance status. Our case managers can also help you enroll in Medi-Cal if you qualify.

What is Enhanced Care Management (ECM)?

ECM is a CalAIM service that provides a dedicated care manager who coordinates all of your needs — housing, health care, mental health, substance use treatment, benefits, and more. It's available to Medi-Cal members who have complex needs like homelessness, chronic illness, or recent incarceration.

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What Does a Case Manager Do? Your Guide to ECM Services

Mystis Adult and Family SVCS
6 days ago
2 min read

If you've been connected to Enhanced Care Management (ECM), you might be wondering: what exactly does a case manager do? Think of your case manager as your personal navigator through the social services system — someone who knows the shortcuts, speaks the language, and has your back.

Your Case Manager Is Your Advocate

At Mysti's Adult & Family Services, our ECM case managers do a lot more than paperwork. They coordinate your entire care plan — housing, healthcare, mental health, substance use treatment, employment, food assistance, and more. Everything that affects your wellbeing is part of the plan.

What to Expect When You're Assigned a Case Manager

First, your case manager will meet with you — wherever you are. That might be at a shelter, a hospital, a park, or your home. They'll ask about your needs, your goals, and what's been standing in the way. This isn't a test. There are no wrong answers. It's about understanding where you are so we can help you get where you want to be.

From there, your case manager will: create a personalized care plan with you, connect you with housing programs and waitlists, help you enroll in or maintain Medi-Cal, schedule medical and mental health appointments, assist with identification documents (ID, birth certificate, Social Security card), provide transportation support, and check in with you regularly to make sure things are moving forward.

You Don't Have to Do This Alone

The whole point of ECM is that you shouldn't have to navigate a dozen agencies by yourself. Your case manager is your single point of contact. One person who knows your story, so you don't have to keep repeating it. If you or someone you know could benefit from Enhanced Care Management, contact us at 833-312-7466 or visit mystis.org/contact. We serve Los Angeles, Monterey, Santa Cruz, Contra Costa, Riverside, and Merced counties.